Mountain Horse Active Winter Rider long riding boots

I love Mountain Horse boots and saw these at Your Horse Live last year. They fitted beautifully and were so comfortable. I loved riding in them until about a month later, they split across the toe on my left foot. Gutted. I decided to write to Mountain Horse as I had bout them direct at the show and had no reply. I wrote a again...no reply. I posted a link on Facebook, no reply. So I've spent a lot of money on a pair of boots that have looked a mess and that have not had the waterproof qualities that I would expect of a boot with the word 'Winter' in its name. As I said before...Gutted!

(Written by: xxEricaxx)

After one month of light use these boots split across the toe crease. They were returned and I then found out that they have recognised a fault with these boots. As it is now Feb insulated boots are few and far between. I asked Mountain Horse to contribute towards an upgrade to the Fusion but they rudely said NO. Sadly they have lost a loyal customer because of poor customer service with a fault they are aware of. I was offered a refund only which I was entiltled to within my my statutory rights.

(Written by: mambosmum)